March 1, 2012

Hi there,

I own your brand wine cooler that must have been sold to my husband in 1989 or 1990.    Is this older model still sales worthy?  Seems to be working perfectly, but I don't think my husband ever did the maintenance that was supposed to be performed, but is still cooling very well.   The piece is a very simple style with a glass door and walnut cabinet.   It is against a wall...has black brackets on the back, but is too heavy for me to move out to find the serial number.
 
My husband passed away.  I am moving and would like to sell the item if I can.  What would you think would be the value of this old a wine cooler.....Would $700 be a fair price?
 
Thank you for your help.
Barbara A.
Washington

-----------------------------------------------------------

December 16, 2011

To whom it may concern,

I would like to tell you that my dealings with your customer service department were a pleasure. I have never had such a remarkable experience. We worked well together as she helped me troubleshoot our system. She was patient with me and understanding. I felt that she truly cared about our problems. I have never felt that level of concern for me and our situation with any other service department anywhere for anything.

Your company was represented well.

Thanks, again
Claude S.
Columbus, Georgia

-----------------------------------------------------------

July 7, 2011

Hello, my name is Ron W. and I purchased a used wine cabinet a few months ago that I had a few questions about, and as it turned out, needed a new thermostat. I had read some pretty bad reviews about customer support from your company, so I was not expecting much help. Boy was I wrong! A gentleman took my call and walked me through the possibilities that might solve my problems. He was extremely informative and very patient. I received my new thermostat within 36 hours, and the cabinet is working as it should. I am very happy. By the way he looked up my serial # and told me that the build date was Dec. 1991! 20 years old and still going strong. This speaks volumes about the quality of your products.

Ron W.

-----------------------------------------------------------

May 24, 2011

We have been collecting fine wine since 1972 and we just purchase our second wine cabinet, our first was sold with our other home.

The cabinet was exactly what we expected; well designed, built well and made of extremely high quality wood. The overall delivery and set-up was as we expected since we have already purchased a cabinet. We know what to look for when preparing for the delivery, like tight corners and stairs.
Thank you Vinotheque Wine Cellars for my beautiful cabinet.

Tim S.

-----------------------------------------------------------

January 24, 2011

After window shopping, my wife and I took a look at the Vinotheque website. After speaking to my wife, we call the number on the site and placed our order. The process of ordering the wine cabinet was excellent and I found your sales person was extremely knowledgeable.

Our cabinet is located in a spare bedroom and is running beautiful. The stain matches perfect with the rest of the decor. We had a guest who slept in the spare bedroom and he said that he slept soundly, not being awaken by the coming on and off of the cooling unit.

We live close enough to the facility that they personally delivered and set-up our unit. The overall delivery experience was excellent, with the delivery guys professional and knowledgeable on how to move and store our wine. We will recommend Vinotheque to any friend or family member looking to purchase a cabinet in the future.

Thank you Vinotheque Wine Cellars for my beautiful cabinet.
John F.