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For help locating a distributor near you, please
contact us at (800) 343-9463 or email us.
Be sure to include your location in the email.
Selecting the right qualified distributor to work with is one of
the most important aspects of making a purchase. You will need to
rely heavily on their expertise and knowledge in order to assure
that all of the variables of owning a cabinet are communicated and
understood. Below are some important issues you should look for
when selecting a distributor.
Our company strives to work only with reputable distributors, which
represent the products well. They will take the time to understand
each customer's specific needs and expectations for the product's
performance.
Industry knowledge is very important factor to consider. Many of
our distributors carry a number of cabinets from different manufacturers.
They recognize the difference in quality, convenience, durability
and longevity associated with each brand. A qualified distributor
will work within your budget to provide the best product to meet
your individual needs.
Experience within the industry is very important. A distributor
with industry experience recognizes the changes in technology, which
manufacturers have made over time. They have developed a great understanding
of the complex issues that affect customer satisfaction. They provide
feedback to manufactures regarding needed changes. Their experience
will also provide insight into a customers individual needs and
what works best within the environment they plan to place the cabinet
within.
Our qualified distributors will spend the time needed to explain
the numerous features and benefits available with our product line.
They will ask questions regarding a customer's wine collection needs,
preferences in style and the environment in which the unit will
be installed. Upon delivery, they will explain the process and what
to expect.
A qualified distributor has the financial resources in place to
stand behind the sale 100%. This is especially important since most
distributors require prepayment for custom made cabinets.
A qualified distributor will have a customer service department,
which will support the product after the sale. Sometimes clarification
regarding a unit's performance or support of some type is needed
after the sale. These added value services incorporated into the
price and should be available when the customer needs it.
In some cases there are non-qualified dealers who have access to
our products through distributors. They offer discounted prices,
but do not have the time or resources to support the sale. They
are often found on the Internet and offer discounted pricing due
to the lack of overhead needed when working out of a home or garage.
They do not possess the financial resources needed to run a legitimate
operation, which will be there for you in the future when you need
them. Beware of their pushy style and lack of clarity.
Please contact us
regarding the location of the nearest qualified distributor in your
area.
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