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| Warranty Replacement Unit Guidelines |
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This program is designed to provide you with a quick cooling solution
for your cellar while your WhisperKOOL is sent to us for repair.
Under this "Warranty Replacement Unit" program, Vinothèque
Wine Cellars agrees to provide you with a WhisperKOOL for your
cellar while your current WhisperKOOL is sent to us for an evaluation
and repair. The parameters of this program are as follows:
- Download, print and complete the PDF version of this agreement and fax it to our office: 209-466-4606. A customer service representative will contact you to confirm the order and to obtain a credit card number.
- The Warranty Replacement units are in correct operating condition at the factory; they are equipped with PDT Jr. thermostats.
- Install the Warranty Replacement unit into the cellar and use the packaging to pack up your unit for repair. Be sure to write the RMA (Return Merchandise Authorization) number clearly on the package when sending your unit back to the factory.
- After the original unit is evaluated, if the unit is inspected and found to be working properly, if there is evidence of improper use, or if there is evidence of improper installation not according to WhisperKOOL specifications with the accompanying installation materials and supplies, you will be charged for the following:
- A. One hour of labor for inspection ($75.00)
- B. Repackaging the original unit ($40.00)
- C. recovering freight charges for the replacement unit shipped to the customer ($75.00 on 6000 and 8000 models; $50.00 on all others)
- Vinothèque will provide documentation and analysis from the inspection upon request.
- If you fail to return the original WhisperKOOL unit to the factory within 30 days, we will charge your credit card with the minimum retail price.
Additional Considerations
- This program is only for existing WhisperKOOL units under warranty.
- Replacement units are subject to availability. Your size replacement may not be available at all times.
- The unit must be returned to the factory with its thermostat.
- It is the customer’s responsibility to secure safe haven/storage for ANY AND ALL items that are kept and stored in the their wine cellar. Vinothèque takes no responsibility for the safety and preservation of the aforementioned items in the event that the environment becomes unsuitable to maintain a proper storage environment.
If you have any questions or require further assistance, please contact our Customer Service Department at (800) 303-9463.
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