We are here to help:
Our WhisperKOOL units have been designed and built to cool your wine cellar effectively for many years. We stand behind the quality of our products. To ensure that your WhisperKOOL meets your and our expectations and performs to its designed specifications, please ensure that you avoid the typical issues that cause most of the problems we encounter.

Please review the information on our "Customer Service" page. The information in this section will help you to identify, and in many cases resolve the problem.

Contacting Our Customer Service Department
If you need to contact us please send us a few digital photos of the WhisperKOOL unit installed in your wine cellar. Your photos will help us resolve the problem faster, and will also help us to identify issues that can lead to additional or recurring problems.

Digital Photos of Your Wine Cellar:
Ideally send us a few digital images of:

1. The room or area your WhipserKool is exhausting to. Take the picture of the room at a distance of about 8ft from the WhipserKool unit.
   
2. The front of the unit (at a distance of about 8ft), including any decorative covers used to enhance the look of the unit.

Email us the digital images of your installed WhisperKOOL unit and/or problem description to: sperez@vinotheque.com.

Alternatively, you may contact one of our Customer Service representatives for a free five minute problem resolution discussion at: (800) 343-9463. By reviewing our "Customer Service" information before your call, you will be well prepared to describe your WhisperKOOL unit's issues to our customer service representative for an expedient and effective problem resolution.